Refund & Cancellation Policy

This policy covers two different things: subscription fees you pay us for the ClinicRise platform, and consultation/treatment fees clinics take from their own clientsvia our Stripe Connect integration. They're handled differently — see the relevant section below.

1. ClinicRise subscription fees

Free trial

New accounts include a free trial. No card is required to start it. You won't be billed unless you choose a paid plan at the end.

Cooling-off period (consumer accounts only)

If you sign up as a consumer (not in the course of a business) you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To cancel within this period, email info@clinicrise.co.uk. If you used the service during the cooling-off period, we may charge for the part you used.

Monthly subscriptions

• You can cancel at any time from your account or by emailing us.
• Cancellation takes effect at the end of your current billing period. We don't pro-rate refunds for partial months.
• You retain access to the platform until the end of the period you've paid for.

Annual subscriptions

• Annual plans are paid up front and discounted accordingly. They're generally non-refundable.
• If you cancel mid-term we'll consider a pro-rated refund of the unused months minus a 10% administration fee, at our discretion. Material service issues we haven't resolved within a reasonable time are eligible for a full pro-rated refund.

Service issues

If something is genuinely broken and we can't fix it within a reasonable time, we'll either credit your account or refund the affected period. Email us with details and we'll work it out.

2. Clinic-to-client payments via Stripe Connect

When a client pays a consultation fee, deposit, or invoice through ClinicRise, the money goes from the client to the clinic's own connected Stripe account. ClinicRise is not the merchant of record for that payment.

• Refundsfor those transactions are issued by the clinic, not by ClinicRise. Refund timing and eligibility are set by the clinic's own policy.
• Chargebacksare handled between the client, the clinic, and Stripe. We provide tools to surface evidence but don't adjudicate disputes.
• If the clinic isn't responding, contact us at info@clinicrise.co.ukand we'll help you escalate.

3. Stripe processing fees

Stripe's processing fees on individual transactions are set by Stripe and passed through at cost. They aren't refundable by us when a clinic refunds a client — Stripe's own policy on that applies.

4. How to request a refund

Email info@clinicrise.co.uk from the address on your account. Include your clinic name and the period or transaction in question. We aim to respond within 2 UK business days.

5. Changes to this policy

Updates are posted at this URL with a revised effective date. Material changes will be notified by email.